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Travelers with Disabilities > Elderly & Disabled

Disabled Traveler
 Elderly & disabled
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If you would like to request a copy of LAX's "A Guide For Individuals With Disabilities," please contact the Public Relations Division at (310) 646-5260 or TDD at (310) 644-0370.

  • Parking 

All parking structure entrances on the Lower/Arrivals and Upper/Departure Levels are clearly marked with vertical clearances.

Parking Structures 1, 2A, 3, 4, 6 and 7 have a maximum vehicle height restriction of 8 feet, 2 inches. Accessible parking is available in all parking structures convenient to airline terminals.

Parking Structures 2B and 5 have a maximum vehicle height restriction of 7 feet.

For information about parking in Central Terminal Area parking structures and airport-operated Lot C, click Parking Info.

  • Curb Cuts 

Curb Cuts are provided from street to sidewalk level in front of all terminals, and at entrances to other public buildings (such as the airport's unique Theme Building) where there are stairs to negotiate.

  • Elevators 

Curb Cuts are provided from street to sidewalk level in front of all terminals, and at entrances Elevators are located near public stairways and escalators in all passenger terminal buildings. Multi-level parking structures also contain elevators centrally positioned adjacent to terminals.

  • Telephone Booths 

Each passenger terminal provides public phones wide enough to accommodate wheelchairs. A Telecommunications Device (TDD) for the deaf or speech-impaired is available in all terminals near the Travelers Aid public information booths. Amplified telephones for the hearing-impaired are available in every terminal. All public telephones at LAX are hearing-aid compatible.

The TDD telephone numbers for information is (310) 665-0370 or the California Relay Service for the Deaf is 1- 800-735-2929. AT&T Public Phone 2000 units provide TDD users with a color monitor and keyboard at other locations in the terminals.

  • Restrooms 

Men's and women's restrooms located in all terminals contain a special extra-wide toilet stall equipped with side grab bars. Look for the disabled symbol. Restrooms equipped for the disabled (unisex) are available at Terminal 2 on the Upper/Departure Level.

  • Wheelchairs 

All major scheduled airlines serving LAX provide wheelchair assistance upon request. To make sure a wheelchair is available at the proper time, it is best to reserve one in advance of a flight departure or arrival by contacting your airline. Wheelchair assistance also may be requested at airline ticket counters.

  • LAX FlyAway Service 

All buses on the LAX FlyAway Bus Service, connecting the San Fernando Valley and LAX, Union Station and LAX, and UCLA and LAX are equipped to accommodate disabled travelers. Patrons should allow additional time to board the bus when scheduling a departure time. Drivers will assist patrons to get on and off the bus and will assist patrons with baggage.

  • Transportation Between Terminals For the Disabled 

If you have to travel from one terminal to another in order to make a flight connection, you can use the lift-equipped free LAX Shuttle "A" that operates continuously around the Central Terminal loop. When airline assistance is not available, contact the wheelchair shuttle service at Parking Lot C at (310) 646-6402 or (310) 646-8021.

  • Restaurants 

All coffee shops and snack bars providing fast-food service and full-service restaurants are wheelchair-accessible in all passenger terminals.

  • Other Assistance 

Travelers Aid is available to facilitate services for the disabled. Inquire at their passenger information booths located on the Lower/Arrival Level adjacent to baggage claim in each terminal or call (310) 646-2270.

Recent security measures restrict public access beyond passenger screening to ticketed passengers only. However, airlines are allowing "persons with special needs" to be accompanied by health care assistants or guardians. If friends or family members want to accompany an elderly or disabled person to or from the aircraft gate, they need to obtain permission from the airline.